We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
To make a return or for more information, you can contact us at the following address: info@cloudy-golf.com.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Your item will be refunded, minus applicable return shipping costs, once the merchandise has been received.
Items returned without prior return request will not be accepted.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and remedy it.
A full refund will be offered in case of damaged product, or wrong item received once the item is returned.
Unfortunately, we do not accept returns on promotional items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.
Refunds
We will notify you as soon as we have received and inspected your return, and we will let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your return was approved, please contact us at info@cloudy-golf.com.
